Warrantor:
Gates Underwater Products, Inc (Gates)
Warranted Product: All Gates manufactured housings, equipment
and accessories.
Duration: Two years from date of purchase by original owner.
What is covered:
Any defects in materials or workmanship.
What is not covered:
This warranty is void if:
A) If the product is damaged by misuse, abuse or
improper packaging during
shipment;
B) If the product is repaired, serviced or modified
by other than Gates or Gates
authorized agent;
C) By failure to properly use and maintain the
product in accordance with
Gates instructions.
Gates does not warrant
any items contained inside a Gates housing (such as a camera or camcorder)
that are damaged due to failure for any reason. Gates is not responsible
for consequential or incidental damages of any nature.
Non-Gates manufactured
items are covered by a separate warranty from the original manufacturer
(such as video lights). Refer to the original manufacturer warranty
terms and conditions for details.
What we will do:
In the event your Gates product fails due to material or workmanship
within the warranty period, Gates will repair or replace the product
at no charge to you, including return shipment. Gates will inspect
and pressure test returned housings to verify failure mode and warranty
coverage determination.
What we ask you to do:
To obtain warranty service, you must contact Gates within the warranty
period and follow these steps:
First Contact
Gates for authorization. Often a problem can be handled without
returning a product to Gates, saving you time and money.
If it is determined your
product should be returned, pack your unit in its original packaging,
if available. Otherwise pack the product very carefully and with plenty
of protection, inside a sturdy box. You must ensure adequate protection
during shipment or your warranty can be void.
Be sure to enclose your
name and contact information in the box so we can reach you. You may
be asked to enclose proof of purchase to confirm the warranty period
is still in effect.
Return your product, prepaid
and insured, to:
Gates
Underwater Products
5111 Santa Fe Street Suite H
San Diego, CA 92109 USA
Upon receipt, your return will be carefully
inspected and assessed for damage and warranty coverage, if applicable.
Housings may be pressure tested to verify the integrity of the product
prior to any service. All warranty costs will be covered according
to the terms and conditions, including return shipment to you.
For any non-warranty service, you will
be advised as to repair costs prior to any work being done.